Taming Online Customer Bullies, Cranks and the Like
The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive.
View ArticleTurning an Oops Into an Opportunity
When a company errs, a superior response from its customer-response team can win over the aggrieved party.
View ArticleAre You a Coyote or a Roadrunner?
This is an era when time, place, secrecy, size and order are no longer relevant, when customers expect personalized outcomes delivered by passionate, agile and responsive employees.
View Article4 Ways to Make Your Business a Powerful Customer Magnet
Attract new customers super fast with these techniques.
View ArticleWho Really Runs Your Enterprise?
Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
View ArticleWin Customer Loyalty With an Unexpected Experience
Turn a value-added service into a truly unique offering to inspire repeat business, suggests the author of a new client-service book, 'Sprinkles.'
View ArticleWow Customers by Adding Sprinkles to Your Retail Service
They may come in for fast, good and cheap -- but they'll come back for unique.
View ArticleEnchant Customers With the Story Behind Your Brand
People connect more easily with brands that make their story a central part of the customer experience.
View Article6 Strategies for Getting Really Great Customer Service
You'll never have to suffer through that surly waiter again.
View Article6 Points Along an Entrepreneur's Journey to Change Management
Culture change is filled with hazards. Can you overcome them?
View Article3 Ways to Reveal the Hidden Causes of Customer Anxiety
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
View ArticleHost a Big Event, and Watch Your Customer Base Grow
It's not all about online promotion. A fun and savvy customer-appreciation event in real life can still be just as powerful.
View ArticleHow to Deal With Your Rowdy Customers
Turn the wild energy of partying patrons into a positive with these five easy steps
View ArticleCustomers Don't Mind Waiting for a Superior Product
Rome wasn't built in a day and neither was much else that we consider valuable.
View Article
